Price Style Artist
FAQ

What is Giclee ? How Giclee is done at VUAG ?

Giclee (ghee-clay) is a French word which means literally "a spray of water" or "to sputter”.

In the art language, it means a way of reproduction. First, we used industrial digital camera to take a digital file from the original artwork. It takes a few minutes to generate, not only 1MB, 5MB, or 10MB like regular digital cameras on the consumer market, but a humongous hundreds-MB file. Then our artists will use computer software to make any necessary modifications and corrections in all elements: color, light, contrast, etc…

For media, we used only archival-quality paper or archival-quality canvas to match the texture of the original arts. For printer, we used precisely-calibrated industry digital printer which uses multiple rows of separated color inks to output the fade-resistant inks in fine mists of millions of colors.

Both our artists and printers experts are constantly in quality-control checking the correct hues, values, densities, saturation of the prints until the original-artwork-creator artist is satisfied with the results.

Finally, a Giclee print is approved and released only when it is as close to the original artwork as it can be. Then it will get multiple coats of protection varnish. The result is a museum-quality and gallery-quality print. Many galleries and museums around the world display Giclee prints nowadays.

In a nutshell, we used the high-tech printing industry to clone the original artworks so that you - the arts lovers - can have many options, and can enjoy arts at a fraction of the originals' cost.

How long Giclee prints will last ?

Independent testing labs have reported that Giclee can last about 50 years before the prints show any noticeable fade. However, the testing was not done on Giclees which had an added coat of UV protection, Plexiglas, or glass covering. The prints on canvas require no glass or plexiglass protection. To assure a high standard of durability, our limited-edition prints are printed with fade-resistant inks  and are covered with a UV inhibiting laminate (or varnish, if on canvas. Given these additional factors, it is estimated that our Giclee prints can last up to 100 years without significant fade, if kept out of direct, or strongly indirect, sunlight.

For maximum longevity without fading, please do not display your prints in direct, or strongly indirect, sunlight.

Can I purchase without open an account ?

Currently we need our customers to open an account first so that we can contact in case we have any question and do it exactly the way the customer wanted.

How do I open an account with VUAG ?

It is very simple. Just click the “No account yet ? Create one” at the bottom of the left-menu and fill in your information.

What information will I need to provide when opening an account ?

We just need your shipping address, email address and phone number to contact you if needed. Your Credit Card information is not needed to open an account.

What kind of payments can I use for my purchase ?

Currently, we accept most major Credit Cards: American Express, Discover, Master Card, and VISA. If you have account at PayPal (PayPal.com), you can pay with your PayPal’s balance.

PayPal's service to make fast, easy, and secure payments for your VUAG purchases!
 Visa Mastercard Discover American Express eCheck

Is it safe to give out my personal information at Check-out time ?

The payment transaction is done completely at the well-known and trustworthy PayPal’s web engine. At Checkout time, your browser will connect you to PayPal almost transparently. Your Credit Card information is safe and secure as millions of others transactions happened every day at PayPal.

Do I need to have an account at PayPal to purchase ?

No. You do not need to have an account at PayPal to make a purchase.

Because PalPal handles the Credit Card transaction, if you have an account at PayPal already, it takes only seconds for you to provide PayPal's login-name and password, and you are done.
If you do not have account at PayPal, it will ask you to fill out your Credit Card information and billing address. And it will take a couple of minutes, and you are done.

How do you ship ?

In the continental United States, we use UPS. For Alaska, Hawaii, and INTERNATIONAL orders, we use USPS - United States Postal Services.

How much does it cost to ship an item ?

The shipping charge will depend on (1) the item’s weight, (2) your address - the distance from the gallery to your address, and (3) the shipping method (air, express, or surface, …) which you selected. 

When my purchase will be shipped ?

If the item is in stock – such as all originals and most Giclee prints, we can ship it within 24 hours. If the item is not in stock – such as some Giclee prints or custom orders, we can ship your orders within 5 to 10 working days.

How long  will my order take to arrive ?

It depends on the item’s in stock status and the shipping method you selected. Most customers received their purchases within 5-10 business days.

If you have a rush order; please let us know.

If it takes longer to process your order; we will let you know. You will have the choice to cancel the order and get full refund.

Can I have my purchase to ship to another address ?

Yes. Just create an additional shipping address in your account and give us instruction where to ship your order.

Can my purchase be shipped as a gift ?

Yes. Just create an additional shipping address in your account and give us instruction where to ship your order. If you would like to add a note in the gift; please give us instruction to do so.

Can I get a price break for shipping multiple items to the same address ?
Can I combine shipping ?

We will try to save the shipping cost for our customers as much as we can. If we can ship safely multiple items in one box; we will do so and reflect the saving to you.

Can I pick up the order if I am in Southern California ?

It depends many factors. Please contact us and we will consider case by case only.

I would like to have one original art but it said: SOLD . Can you help ?

If you like a SOLD original art, please contact us with offer. Sometimes we are able to relay your message to the current collector.

I would like to have one giclee,  but only original is available . Can you help ?

If you like to have a giclee which is not currently available; please contact us. We will try to accomodate you if we can.

RETURN POLICY

At VUAG we strive for 100% customer satisfaction. If you're not happy, neither are we.

For ALL returns you must contact us to arrange a return authorization. Items returned without authorization will not receive a refund.

DAMAGED ITEMS
If your order arrives damaged, please contact us within 7 days so we can arrange a return and authorization for a pickup of your order. You will then have an option to receive a full refund, receive a replaced item free of charge, or exchange the item for in-store credit.

VARIATIONS IN APPEARANCES
If you receive a painting and it is drastically different than what you ordered, please contact me within 7 days for a return authorization. You will have the option to get in-store credit or refund
minus the actual cost of shipping after we receive your return.

NOT HAPPY WITH THE PURCHASE
If you receive your order and you aren't happy with it for any reason you may contact us within 7 days of delivery for a return authorization. A full refund minus the actual cost of shipping will be issued after we receive your return.